Smart Business Magazine, Feb 2013

February 2013 Smart Business Houston 11 Mark Carr was operating Christian Brothers Automotive in Houston when a Chevy Suburban driven by a woman from Michigan gasped its way in to the repair shop It was giving off the telltale knock knock knock that even novice mechanics know means the engine is dying But what infuriated Carr was not the sad shape of the rusted out vehicle but the fact that the woman had just paid 750 for repairs at another shop and the engine was still clunking He smelled a fresh rip off for the unlucky victim Her husband was disabled and she was on disability Carr says She was trying to take care of her husband and was crying She said I just paid 750 to get my transmission fixed and the cars making the same noise that it did before So I patted her on the hand and said Come on let me take a look at it His diagnosis was on target She needed a new engine But this guy took 750 that this poor woman didnt have to fix a transmission instead Carr says I got in the car and I drove down to the guy and I said You know what The guy who sticks a gun in your ribs in an alley is more honest than you are because at least you know he is stealing from you I dont know how you get up in the morning and look yourself in the eye in the mirror You disgust me I am going to tell everyone that I know not to come here I dont know what you are going to do for this woman because I cant control that but you should refund her money The man just stood there not knowing what to do with Carr CHRISTIAN BROTHERS AUTOMOTIVE CORP When Mark Carr saw the sad shape of auto fix it shops he vowed better BY DENNIS SEEDS DSEEDS@ SBNONLINE COM CARR REPAIR COVER WITH CHRISTIAN BROTHERS