Smart Business Magazine, September 2020
September 2020 Smart Business Cincinnati Northern Kentucky 9 BY JAYNE GEST jgest@ sbnonline com to the occasion RISING Under the proactive leadership of Tom Krouse Donatos Pizza delivers T he restaurant industry is known for handling complex issues but COVID 19 has taken that to another level Im working harder than I ever have says Donatos Pizza President and CEO Tom Krouse For example before the end of Gov Mike DeWines Sunday March 15 news conference that closed restaurant dining rooms throughout Ohio Donatos communicated to its system though an automated text and voicemail The company developed and finalized its plans by midnight which it then implemented Monday morning That need to move quickly and collaborate has remained critical throughout the pandemic As Donatos raced to set up standard procedures fear and anxiety hung over the company However Krouse says the employees rose to the challenge showing the value of working together doing the right thing and not looking for shortcuts that jeopardize their health or the health of their customers I really saw that positive energy that we always knew was there but it came out even brighter he says
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