Smart Business Magazine, September 2017

30 Smart Business Columbus September 2017 Kimberly A Shoemaker CEO Acloché LLC www acloche com Since being appointed CEO in 2010 Kimberly A Shoemaker has helped Acloché LLC increase revenue and involvement with nonprofits and the community while promoting a high commitment to diversity As a result the staffing firm has received numerous industry and community awards and recognitions Acloché uses a collaborative approach It believes that the best way to solve a problem is to get feedback from those experiencing issues through surveys conversations and market research Committees of experienced team members review the feedback determine a course of action and implement new services or solutions Participation by Aclochés clients and employees results in significantly higher buy in and commitment to the final outcome Shoemaker is always accessible to employees and clients and makes herself available for feedback problem resolution or brainstorming 2017 Central Ohio Smart 50 Shannon Skaggs COO Quantum Health www quantum health com Shannon Skaggs works hard to take confusion out of both the health care system and operations at Quantum Health to enable employees to better serve clients The company has achieved an average membership growth of 40 percent the past five years As the person who oversees recruiting Skaggs creativity in social media advertising and targeted recruiting has led to 14 applications for every open position He also formed a career development team for all employees resulting in an 84 percent internal promotion rate A huge techie Skaggs uses his experience to create new ways for employees to stay in conversations with members He has spearheaded initiatives surrounding the proprietary consumer insights system and his role playing strategies and technological enhancements help Quantum Health train more effectively Dwight E Smith CEO Sophisticated Systems Inc www ssicom com Dwight E Smith always envisioned Sophisticated Systems Inc as a shining example of what a business leader committed to making a difference in the community can do Its a philosophy that has guided his leadership over the past 27 years as the company has made strategic acquisitions enhanced its solution offerings changed its organizational structure and otherwise adapted to an evolving technology landscape In 2015 the company shifted from three siloed lines of business to a single client facing solution Last year SSI introduced its employee recognition program with two awards a CEO Leadership Award and a Gazelle Award that recognizes individuals who demonstrate initiative and participate in process improvement This spring SSI rolled out its first employee satisfaction survey and developed action items from those results Nicci Sprouse PRESIDENT A LIST INTRODUCTIONS www alistintroductions com Nicci Sprouse believes there is something to be said for old fashioned tried and true dating philosophies She founded A LIST INTRODUCTIONS in 2011 specifically focusing on dating for C suiters Her clients professions do not allow the anonymity to find someone online or on their own and most dont have the time or energy to waste on dates without potential They value her expertise and appreciate the individual attention and guidance they receive By taking a scientific approach focusing on emotional intelligence in addition to personal interview assessments Sprouse has interviewed and matched over 1000 successful singles and has become known as Columbus foremost executive matchmaker She targets secondary markets throughout the Midwest and recently expanded her territory into Cincinnati in the fall of 2016 Diana Spurgus CEO Business System Solutions Inc www bssi biz Always do whats right even if no one is looking is the personal and professional motto of Diana Spurgus of Business System Solutions Inc Over the past 20 years BSSI has been an outsourced IT department for companies with 15 to 100 computers Spurgus believes that business drives technology not the other way around She ensures BSSI employees are trained to explain technology in a clear and concise way no geek speak They read material such as business books to gain a better understanding of clients needs Today BSSI is building a new office and client revenue has grown 59 percent over the past two years Spurgus also created a nonprofit temporary staffing agency TeenWorks in 2003 that helps youth from economically disadvantaged backgrounds experience the world of work Greg Ubert PRESIDENT AND OWNER Crimson Cup Coffee Tea www crimsoncup com Greg Ubert started Crimson Cup Coffee Tea in 1991 with a tiny gas fired coffee roaster in a one room office Specialty coffee was in its infancy Today the top coffee roaster provides coffee and coffeehouse products while creating a value chain of mutual benefit with growers and other suppliers When Ubert saw coffeehouse customers struggling he developed the service platform 7 Steps to Success the basis for Crimson Cups coffee franchise alternative program The accompanying book has become an operating guide for hundreds of entrepreneurs Crimson Cup doesnt take ownership or require them to pay franchise fees or royalties The company not only has a company owned coffee house for marketing customer service and drink preparation ideas its innovation lab features areas for coffee evaluation roasting training and gathering Smart50COL