Smart Business Magazine, November 2017
WWW SBNONLINE COM BUSINESS CLEVELAND NOVEMBER 2017 VOL 29 NO 3 FEATURES 28 UNIQUELY NORTHEAST OHIO New generations of customers embrace the centuries old products at Lehmans Hardware 30 PATHWAY TO RESILIENCE Boys Girls Clubs of Cleveland uses program to turn troubled lives into purpose driven futures 32 MICHAEL J SIKORA III Cleveland attorney took the lead on updating Ohios archaic curative law COVER 37 THE 2017 CUSTOMER SERVICE AWARDS 24 organizations that embody the spirit of world class customer service in Northeast Ohio INSIGHTS 56 WORKFORCE DEVELOPMENT A tighter hiring market means companies must up their game November 2017 Smart Business Cleveland 3 58 LEGAL AFFAIRS How companies should handle media attention amid criminal allegations 60 BUSINESS INSURANCE Robots internet of things and the coming cyber liability revolution 62 BANKING FINANCE Stronger relationships are often the pathway to better customer service 64 WORKERS COMPENSATION Tips on how to prevent respond to and recover from workplace violence 66 REAL ESTATE Buyers should use the due diligence period to confirm their expectations 68 TECHNOLOGY Evaluate your technology to add more efficiency in 2018 70 ACCOUNTING Best practices for a more impactful nonprofit board Insight Advice Strategy 2017 CUSTOMER SERVICE AWARDS 37 30 32 28
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