Smart Business Magazine, February 2016

NORTHEAST AND CENTRAL OHIOS LEADER IN CONTACT CENTER SOLUTIONSWebsite warwickinc com Email info@ warwickinc comCleveland 216 787 0300 Columbus 614 495 3950 Toll Free 800 860 0300Founded in 1946 Warwick inc is an Ohio based business that serves the VoIP and IT managed service needs of companiesin Greater Cleveland Akron Canton and Columbus Warwick Inc a gold partner supplies companies with contact center solutions that help meet the demands of 21st century business With a wide range of features such as Interactive Voice Response IVR routing multichannel workflow routing email fax chat SMS and social outbound dialing call recording workforce management and CRM integration Mitel contact center solutions from Warwick also help companies improve operational efficiencies and customer retention 21ST CENTURY CUSTOMER RELATIONS REQUIRES 21ST CENTURY TECHNOLOGY THAT SUPPORTS Heavy contact volume from multiple communication sources Faster response times greater agent productivity Back office management of staffing quality control

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