Smart Business Magazine, February 2016
February 2016 Smart Business Columbus 29 COLUMBUS METROPOLITAN LIBRARY BY JAYNE GEST JGEST@ SBNONLINE COM TURN THEPAGE COVER The Columbus Metropolitan Library and Patrick Losinski and find a new way to serve customers Patrick Losinski CEO of the Columbus Metropolitan Library had a gut check moment about eight years ago A former leader of Battelle questioned Losinski about the Kindergarten Readiness Assessment for Literacy where children in Central Ohio were scoring poorly His question was If youre one of the best libraries in the country how can we be doing so poorly as a community in terms of childrens performance in basic literacy Losinski says that was a launching point for the CML to rethink its role in the community and what its priorities should be in order to better impact its customer base Rather than just measuring traditional outputs like how many books are checked out more than 17 million items per year the library determined it also needed to leverage its resources and measure how it could positively alter community outcomes
You must have JavaScript enabled to view digital editions.
