Smart Business Magazine, December 2019

4 Smart Business Cleveland December 2019 16 14 12 CLEVELAND DECEMBER 2019 COLUMNISTS 6 FROM THE CEO FRED KOURY Take steps to maximize your gift to lead others 8 TEEING IT UP TERRY DAVIS Ask the tough questions that can help you rise above the competition 10 SHOW TELL DOLF KAHLE Your priority should always be communication with the customer 12 MAKING A DEAL MARK FILIPPELL When you play Gotcha in M A it often comes back to bite you 14 GROWING EQUITY JEFFREY KADLIC A look at why some deals fail to meet expectations 16 ENTREPRENEURIAL INVESTING UMBERTO P FEDELI Once youve made a decision have the courage of your convictions 18 CUSTOMER SERVICE 101 ADAM MOON Knowledge makes risk seem much less daunting 20 SMART WOMEN SANDRA GONTERO Women need to take a more active rol in their personal financial future 74 TIPS FROM THE TOP MICHAEL FEUER Some things are best saved for a tell all book or a confession at the pearly gates Smart Business ISSN 2689 3487 is published monthly by Smart Business Network Inc 835 Sharon Drive Suite 200 Cleveland OH 44145 All material herein is property of Smart Business Network Inc and may not be reproduced Periodicals postage paid at Cleveland Ohio and additional offices Smart Business and Smart Business Network are registered trademarks of Smart Business Network Inc Postmaster Send address corrections to Smart Business 835 Sharon Drive Suite 200 Cleveland OH 44145 6 10 18 20 74 Facebook facebook com SmartBusiness LinkedIn linkedin com company smart business network YouTube youtube com smartbusinessnetwork Digital Editions www smartbusinessemag com Editorial Mark Scott mscott@ sbnonline com 8009884726 x216 Advertiser Services Somer Karim skarim@ sbnonline com 8009884726 x229 Article Reprints 8776525295 Subscriptions 8668200329 Subscribe to Smart Business cle magserv com HOW TO REACH US Smart Business Magazine is a management journal providing insight and advice for top decision makers Each edition includes feature articles on management strategies of CEOs of leading local companies In addition we partner with leading service providers to deliver expert advice to our senior management audience 8

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